Support
Questions before you order, during installation and after handover — routed to the party responsible under your contract.
Support responsibilities are set out by the seller in each contract. We help you get them in writing beforehand and keep questions moving afterwards.
- 01
Before you sign
We ask the seller to state warranty length, what it covers, spare-parts supply and who answers technical questions — in writing, so you can compare offers.
- 02
Installation questions
Placement, footings and connections are handled by your local contractor. We relay technical questions to the manufacturer and share the drawings they need.
- 03
Spare parts
Tell us the model, the part and photos of the issue. We coordinate the request and confirm availability, cost and shipping with the seller.
- 04
After handover
For maintenance or a defect, send the order reference, a description and photos. We follow up with the responsible party named in your contract.
Structure, utilities, shipping or documents — describe the model and your question. Add photos by email once we reply.